PRIVACY POLICY
At POSH, an online women's clothes website, one of our top focuses is our users' privacy. This Privacy Policy paper outlines the sorts of information gathered and recorded by POSH and how we use it. If you have any additional concerns or need more information about our Privacy Policy, please do not hesitate to contact us.​
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This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding the information they share and collect in POSH.​
Using our website, you consent to our Privacy Policy and agree to its terms.
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How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us, such as your name, address, and email address. Your personal information will be used for the specific reasons stated below only.
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What type of information do we collect?
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information and purchase history.
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We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.
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How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text, and postal mail.
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Why do we collect such personal information?
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We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services.
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To provide our Users with ongoing customer assistance and technical support.
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To contact our Visitors and Users with general or personalised service-related notices and promotional messages.
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To create aggregated statistical data and other aggregated and inferred Non-personal Information, which we or our business partners may use to provide and improve our services.
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our online store is hosted on the Wix.com platform. Wix.com provides us with an online platform to sell our products and services to you.
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Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do we use cookies and other tracking tools?
Like any other website, our website uses cookies to collect information. Cookies are small data files placed on your computer or other devices (such as smartphones or tablets) as you browse our website. They are used to ‘remember’ when your computer or device accesses our website and stores information, including visitors’ preferences and the pages on the website that the visitor accessed or visited. They let us remember whether you are logged in to the site and what items you had in your shopping basket. The information optimises user experience by customising our webpage content based on visitors’ browser type and other information.
Cookies are essential for the effective operation of our website and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you on our website and elsewhere.
We use cookies for essential reasons, such as:
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To provide an excellent experience for visitors and customers.
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To identify registered members (users who registered to our site).
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Monitor and analyse Wix's platform's performance, operation, and effectiveness.
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To ensure our platform is secure and safe to use.
Types of Cookies
In general, cookies on our website may be categorised as essential cookies. However, considering we may have components, codes, third-party applications, and so on, our website may include other types of cookies requiring specific settings.
Look at the table below to see essential cookies placed on our website. Our website may use other cookies that aren't listed in the table.
For more general information on cookies, please visit All About Cookies.
How are payments made?
All direct payment gateways offered by Wix.com and used by our company comply with the standards set by Payment Card Industry Data Security Standards (PCI DSS) as managed by the PCI Security Standards Council.
The PCI DSS is an information security standard for organisations or companies that accept credit card payments. This standard helps to create a secure environment by increasing cardholder data, thus reducing credit card fraud. For more information about PCI compliance, click here.
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How do we get your consent?
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When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific reason only.
Let's ask for your personal information for a secondary reason, like marketing. We will ask you directly for your consent or allow you to say no.
How do you withdraw your consent?
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If you don’t want us to process your data anymore, please contact us at info@poshdesigns.online
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
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LOG FILES
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POSH follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The information aims to analyse trends, administer the site, track users' movements on the website, and gather demographic information.
SECURITY
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We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
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When you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
CHILDREN’S INFORMATION
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Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, monitor, and guide their online activity.
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POSH does not knowingly collect any personally identifiable information from children under 13. Suppose your child provided this kind of information on our website. In that case, we strongly encourage you to contact us immediately, and we will do our best to remove such information from our records promptly.
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THIRD-PARTY SERVICES
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POSH’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about opting out of specific options. In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
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However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide them for your purchase-related transactions. For these providers we recommend that you read their privacy policies so you can understand the way these providers will handle your personal information.
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Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
ADVERTISING PARTNERS PRIVACY POLICY
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Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons used in their respective advertisements and links that appear on POSH, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and personalise the advertising content you see on websites you visit. We recommend reviewing the privacy policy for each of POSH's advertising partners.
Note: POSH has no access to or control over third-party advertisers' cookies.
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CHANGES TO THIS PRIVACY POLICY
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We reserve the right to modify this privacy policy at anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Suppose we make material changes to this policy. In that case, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we use and disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
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If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@poshdesigns.online
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DELIVERY POLICY
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All orders are shipped from our warehouses through express or regular delivery service from one of our shipping service providers.
After you place your order, you will receive an email confirming that we have received the order and started the preparation procedures. We will send an email containing the tracking number to inform you of the latest updates on your order. Use the number to track the shipment status. You can track the order progress by logging into your account or clicking on the shipping company's tracking number sent in the email. If you have any questions about your order, please contact us at info@poshdesigns.online or chat online with our customer service representative in Arabic or English from Monday to Friday from 9:00 am to 4:00 pm UAE Time.
We aim to deliver your order with as few shipments as possible. However, please be aware that sometimes, goods may be delivered separately.
One of our shipping service providers will deliver your order directly to your door or business within your country's usual working hours and days. In most cases, one of our shipping service providers will contact you to arrange a delivery date for the shipment.
DELIVERY CHARGES
The shipping price of an order varies according to the country, the shipping type, and the order's value. You can find out the shipping rates before CHECKOUT.
Delivery charges cover the delivery service only. POSH does not bear any customs duties imposed by your country.
CUSTOM DUTIES
Some countries impose customs duties and taxes on the import of goods from abroad. The customer pays customs duties and taxes because customs duties vary from one country to another. One of our shipping service providers may contact you to obtain a copy of your ID to complete customs procedures.